We dispatch million of messages every month to mobile phones, email addresses, faxes and pagers, helping people keep in touch. We provide messaging solutions so clients can create their own promotional campaigns quickly an easily and keep in touch with their customers.
We professionally answer inbound calls around the clock, providing callers with better service and our clients with cost efficiencies.
Whatever your business, we offer solutions that turn your communication into a competitive advantage.
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Market Research
Market Research allows businesses to gather market information and/or test market and customer attitudes before making any strategic changes.
Our Market Research allows businesses to acquire information about market trends and attitudes by developing questionnaires that allow for further analysis. Surveys can be basic qualitative surveys (descriptive, relating to attitudes) or quantitative (recording numbers) or a combination best suited to the customer.
Benefits of using our Market Research include:
• Gaining a thorough understanding of customer attitudes
* Improving market trend understanding
*...
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Telemarketing
Telemarketing is an ideal solution for those companies that want to generate leads for their sales force with the potential to then have them converted into sales.
Our role is to place a call to potential customers on behalf of the business. Our telemarketers are able to provide prospects with information about products and services. They then attempt to secure an appointment or have the customer agree to receive further contact from the business (e.g. sales material, e-mail.)
Our Telemarketing will significantly improve results from any campaign. It provides an excellent means of closing in o...
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Campaign Follow-up
Campaign Follow Up is a product that allows businesses to maximise the effectiveness of any campaigns they undertake.
A company can significantly improve the effectiveness of any campaign they undertake by including telemarketing as a follow up mechanism.
With Campaign Follow Up, agents contact recipients and identify if the prospect is aware of the campaign, and where relevant, if they are interested in the offer. This provides businesses with the opportunity to gain optimum effectiveness from any kind of campaign they undertake.
Whether your campaign needs are short or long term, Campaign Fol...
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IT Contractors
One of the challenging aspects of servicing outsourced IT operations is managing the significant increases in calls coming into the service provider. This is particularly relevant when you win new business or grow existing customer services. Managing these callers, although critical, often falls outside the core competencies of IT servicing companies. Contact centres offer an alternative to wrestling with large influxes of calls and the inherent complications in delivering messages to the right parties.
Our contact centres provide multiple channels for customers / callers to make contact and re...
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Orderline
Orderline can provide your business with a 24-hour customer service department that’s large enough to take all number and type of sales call.
Our agents can take basic and complex orders, along with credit card details, they then have the option to pass them on to your company or process the payment for you. Orders can then be forwarded to the business via fax, mobile phone, e-mail or pager.
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Helpdesk
Helpdesk allows you to extend assistance to your customers at any time of day without relying on the expertise of you highly skilled staff members.
Assist your customers with simple solutions to common issues.
Free up skilled technical to generate new business.
More complex issues are directed to appropriate skilled staff ensuring a prompt solution.
Responses escalate up your chain of contact until calls are resolved.
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Infoline
Infoline is a service that answers all calls in your business’s name giving your customers the impression that they are speaking directly with someone within your company.
With Infoline an agent provides information to your callers upon request. This information can range from a simple advisory message to more complex information such as a specific set of instructions.
Infoline allows your company to provide information to your clients 24 hours a day, 7 days a week in an extremely cost effective manner.
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