Joko Consulting LLC - Help your business be more efficient and profitable

Joko Consulting Solutions & Ideas

Why outsource your contact requirement?

04Jan2011

To put it bluntly, we will do it better and more cost effectively than you can yourself. Why? Because that is all we have done for the last 40 years. We are not an experts in your business, but we are experts in handling customer contact and that is why we can ensure that each and every interaction your customers have with you is a positive one.

Here are some of the other reasons so many organizations have already decided to outsource part or all their inbound and outbound customer contact to us:

Reduces your operating costs
Provides superior flexibility for your business, use the service only when you need us
There are no recruitment, advertising, replacement or employment hassles
Security and peace of mind provided by service level agreements
Agents on your service receive ongoing trainings
Quality control is constantly benchmarked against industry standards
Superior functionality through state of the art of technology
Extensive reporting and accountability

Message and Information Delivery Methods

06Dec2010

We have a number of message delivery options (Email, SMS, Fax and Pager) and they can be delivered in real time or as a batched report. Receive message via one or all of our delivery methods:

Email - Obtain soft copy to cut and paste into your document
SMS - Send messages to your mobile phones
Pager - Discreet, safe and cost effective method of receiving messages
Fax - Great for batched information once a week or once a month

Switchboard

10Jul2010

A fully featured service at a fraction of the cost of hiring staff.

Switchboard is a professional service catering to businesses both large and small, answering calls and transferring them through to the appropriate staff member.

Calls transferred directly to the correct staff member every time
Prevent customers being bounced from one department to the next
Messages are taken when staff members are not available or busy
Option of having 'introduced' or 'blind' call patches

FrontDesk

20Sep2008

Ever received a message where you don't know the caller or what they are calling about, let alone their phone number?

FrontDesk ensures that when you receive a call, all the necessary details about the caller are captured.

FrontDesk also gives you the freedom to customize how your phone is answered to best suit your business are well as gather additional information about the caller. Eg. 'Where did you hear about us?'.

Give your customer impression that they are talking directly to someone within your business
Gather essential information about the caller by asking additional information questions
Supply import information. Eg. Opening hours, website, contact numbers and locations